Privacy Policy for 2XL

This Privacy Policy explains how 2XL ("we", "our", or "us"), published by Sameer Bera, collects, uses, protects, and discloses information when you access or use the 2XL web application, desktop app, or progressive web app (PWA). We are committed to safeguarding user privacy in accordance with global data protection standards and Microsoft Store Certification Policy 10.5.1.

1. Information We Collect

We collect only the minimal data essential to providing the SaaS services:

• Account & Profile Details: When registering, signing in, or subscribing, we collect your name and email address.
• Payment & Subscription Records: Transactions are securely handled by certified, PCI-DSS-compliant gateways (such as Razorpay). We never capture, view, or store payment card numbers on our infrastructure.
• Operational Diagnostics: Anonymous system diagnostics and performance telemetry to detect bugs, monitor uptime, and maintain API rate limits.

2. Privacy by Design & Local Device Processing

A significant portion of our utilities (including the Image Compressor, KDP Formatter, and Business/Financial Calculators) operates locally on your machine. Your images, PDFs, files, and numbers are processed entirely within your client browser and are never uploaded or retained on our servers.

3. Artificial Intelligence & Third-Party Processing

When you choose to utilize AI-assisted features (such as Resume Builder recommendations or Domain SEO analysis), prompts are sent securely via TLS to verified AI infrastructure providers (such as Google Gemini API). Your inputs are processed solely to generate real-time results and are never used to train public models or sold to advertisers.

4. How We Use Information

Information is used exclusively to maintain user accounts, deliver requested SaaS outputs, process subscriptions, and provide technical customer support.

5. Data Security & Retention

We implement strict encryption safeguards (HTTPS/TLS in transit, restricted Firestore security rules at rest). Personal information is retained only as long as your account remains active or as required by law.

6. User Rights & Account Deletion

You may request an export or permanent deletion of your account and associated records at any time by contacting our support team.